Fastener Warehouse (“we”, “us”, “our”) is committed to protecting the privacy and security of our customers (“you”, “your”) personal information. This privacy policy outlines how we collect, use, protect, and share information gathered from our users through our website, services, and online store.
Information Collection
We collect personal information when you:
- Purchase products from our online store
- Sign up for our newsletter or promotional emails
- Create an account on our website
- Contact us with queries or requests
The types of personal information we collect include:
- Name
- Contact details (such as email address, telephone number, and shipping address)
- Payment details (including credit card information)
- Any other information you choose to provide to us
Use of Information
Your personal information is used to:
- Process and fulfil orders placed through our website
- Respond to inquiries and customer service requests
- Send updates, security alerts, and account notifications
- Conduct analysis to improve our products, services, and customer experiences
- Comply with legal obligations and protect against fraudulent transactions
Protection of Information
We take the security of your personal information seriously. Fastener Warehouse implements a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include:
- Secure Sockets Layer (SSL) technology to encrypt the transmission of sensitive information, such as credit card details, between your browser and our website
- Compliance with Payment Card Industry Data Security Standards (PCI DSS)
- Restricted access to personal information for employees, agents, and contractors who need to know that information in order to process it on our behalf
Sharing of Information
Fastener Warehouse does not sell, trade, or otherwise transfer to outside parties your personally identifiable information except in the following cases:
- To trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential
- When we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of any incorrect personal information we hold about you
- Request deletion of your personal information (subject to legal and operational considerations)
- Opt-out of receiving marketing communications from us
Changes to Our Privacy Policy
Fastener Warehouse reserves the right to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
Contacting Us
If you have any questions regarding this privacy policy, you may contact us using the information below:
sales@fastenerwarehouse.com.au, (08) 9444 9944
Your use of our website and services constitutes your acceptance of this privacy policy and our terms of use.